Got Questions? We Have Answers.

Your home will be cleaned by thoroughly vetted, background-checked Pure Cleaners professionals. Every team member undergoes a comprehensive screening process including criminal background checks, reference verification, and in-person training before entering a customer's home. We only hire people we'd trust in our own homes.

We make every effort to send the same team to your home for recurring cleans. Consistency matters — your regular team learns your preferences, your home's specific needs, and earns your trust over time. If a substitution is ever necessary, we'll let you know in advance.

Yes. Pure Cleaners is fully bonded and insured. This means you're protected against any accidental damage or theft. Our insurance coverage gives you complete peace of mind every time our team visits your home.

No, you don't need to be home. Many of our clients provide a key or door code and let us do our work while they're at the office, running errands, or simply out enjoying their day. All of our team members are thoroughly vetted and trusted professionals.

We offer flexible frequencies: weekly, biweekly (every two weeks), monthly, and one-time cleans. Most families find biweekly to be the sweet spot between freshness and budget. We'll help you choose the right frequency during your free quote consultation.

To reschedule, simply call us at (301) 793-6561 or send a message through our contact page. We ask for at least 48 hours notice for cancellations to avoid a cancellation fee. We understand that life happens, and we're always happy to work with you to find a new time that suits your schedule.

If your clean falls on a major holiday, we'll contact you in advance to reschedule at a mutually convenient time. We operate on most holidays but strive to be respectful of our team's time with their families as well. You'll always know in advance if a change is needed.

To get the most out of your clean, we recommend picking up clutter from floors and surfaces (toys, clothing, papers) so our team can focus on actual cleaning rather than tidying. Secure any fragile or valuable items, make sure pets are comfortable or secured, and leave out any special instructions. That's it

Absolutely We encourage it. When you book, there's a notes field where you can specify focus areas, rooms to skip, products you prefer or want avoided, and any other preferences. You can also call us at (301) 793-6561 to discuss specific requirements before your appointment.

No. Pure Cleaners arrives fully equipped with all eco-friendly cleaning products, tools, and equipment needed for your clean. If you have specific products you'd like us to use instead, we're happy to accommodate that too — just let us know in advance.

A standard clean covers our Pure Precision Checklist™ — all the regular cleaning tasks across every room. A deep clean goes further: inside appliances, inside cabinets, detailed baseboards, behind furniture, scrubbing grout, and more intensive attention to built-up grime. We recommend starting with a deep clean for new clients, then maintaining with standard recurring cleans.

Yes We offer professional commercial cleaning for offices, medical offices, retail spaces, co-working spaces, gyms, and more. Our commercial services include high-touch surface disinfection, common area cleaning, restroom sanitization, and more. Contact us for a custom commercial cleaning quote.

Yes We love pets and use only pet-safe, non-toxic products. We do ask that pets who are anxious around strangers or tend to interfere with cleaning be secured in a safe space during the visit — for their comfort and for our team's ability to clean thoroughly. Let us know about your pets when booking.

Yes Our move-in/move-out cleaning service is one of our most popular offerings. Whether you're preparing a home for new tenants, trying to get your security deposit back, or want to move into a spotless space, our team delivers a top-to-bottom clean that covers every surface. Learn more about our move cleaning service.

Pricing varies based on your home size, the type of service (standard, deep, move in/out), frequency, and any add-ons. We don't publish fixed prices because every home is different — instead, we provide a personalized, transparent quote with no hidden fees. Get your free estimate at get-quote.html or call (301) 793-6561.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, ACH bank transfer, Zelle, and Venmo. Payment is typically processed after each service is completed. For recurring clients, we offer convenient auto-pay options.

New customers receive $25 off their 1st, 3rd, and 5th cleans — totaling $75 in savings. This promotion is available to first-time recurring service clients. Simply mention the promotion when booking or use the promo code on our website. There are no hidden conditions — it's our way of welcoming you to the Pure Cleaners family.

Absolutely not. Transparent pricing is a core value at Pure Cleaners. The price we quote is the price you pay. No surprise fuel surcharges, no mystery fees. If you add services or change your scope, we'll always discuss pricing with you before proceeding.

Yes Our Give $50, Get $50 referral program rewards you every time a friend or family member books using your referral. They get $50 off their first clean, and you receive a $50 credit on your next service. Learn more about our referral program.

Your satisfaction is our absolute priority. If you're not happy with any aspect of your clean, contact us within 24 hours and we'll send a team back to re-clean the area in question — at no charge to you. This is our Pure Promise and we honor it without question. We want you to be completely delighted with every visit.

Contact us within 24 hours and we'll make it right. Our Pure Promise covers any items on our checklist that were missed. We take our Pure Precision Checklist™ seriously, and if we fall short, we come back and fix it — no charge, no debate.

Our team handles your belongings with the utmost care. In the rare event that something is accidentally damaged, contact us immediately. We are fully bonded and insured, which means accidental damages are covered. We'll work with you promptly to repair or replace the item.

We ask for at least 48 hours notice to cancel or reschedule without a fee. Cancellations made with less than 48 hours notice may be subject to a cancellation fee to cover our team's reserved time. Emergencies are always handled with understanding — just give us a call at (301) 793-6561.

Pure Cleaners carries full liability insurance and workers' compensation coverage. In the unlikely event of an injury on your property, our insurance handles it — you are fully protected and bear no liability. This is one of the key benefits of hiring a licensed, insured professional cleaning company versus an independent contractor.

Tips are never expected but always appreciated. If your team did an exceptional job, a tip is a wonderful way to show your gratitude. You can tip in cash directly to the team or add a tip when paying by card. 100% of tips go directly to the cleaning professionals who served you.

Yes — completely. We use 100% plant-based, non-toxic, biodegradable cleaning products that contain no bleach, ammonia, phthalates, or synthetic fragrances. Our products are safe for babies crawling on floors, pets walking on freshly mopped surfaces, and family members with allergies or respiratory sensitivities.

Absolutely. Modern plant-based cleaning formulas are scientifically formulated to be just as effective — and often more effective — than traditional chemical cleaners. Our 4.9-star rating from verified reviews is proof that you don't have to choose between "clean" and "safe."

Absolutely. If you have specific products you prefer, just let us know when you book and leave them out for the team. We'll use your products at no extra charge. This is particularly useful for clients with specific allergies, sensitivities, or strong brand preferences.